1. Q: Are you a trading company or a manufacturer?
A: We are a manufacturer, who has over 50 years' history of
manufacturing all kinds
of China-made woodworking machinery since 1960.
2.Q: What are pellets application ?
A: Pellets are made from fine dry biomass which was run through a
pellet machine and
formed into small compressed pellets of different sizes.
Pellets can be used as animal feed, animal bedding or bio fuel.
3.Q: What’s size pellets for feed pellet and what’s the size for
A:The length and diameter of the pellets vary according to the size
of the die in the
pellet mill, which depend on your need .According our experience
diameter is 1.5-12mm,and biomass pellet diameter is 4-12mm.
4. Q: Can I make pellets out of a huge supply of wood chips?
A:Yes, but you will have to grind them down to sawdust form before
feeding into the
pellet mill. And the moisture of sawdust should be about 13%.
5. Q:What is the machine Voltage ?
A:Our standard Voltage :380V 50HZ 3PH . We can also customize
according to your
special requirements.(380V, 220V, 240V, 415V, 480V, and 50Hz, 60Hz)
6. Q:How do I go to your factory and office to visit your product
A:You can get a flight to YanTai Airport. Before coming , please
by Tel or Email .We will arrange specialists to meet you at the
7. Q: How long is your guarantee?
A: 1 year, which calculates from the machine arrived your side
8. Q:How to pay to you ?
A: (1) If you place new order at alibaba , all T/T ,Visa Card and
E-checking are available.
(2) if not , L/C at sight and T/T are ok .
Both of payment ,We can accept 30% deposit , and 70% balance paid
9.Q: After purchasing your machine ,How will you guide us how to
A: (1)We will send English manual instruction with your machine .
(2) If still not understand its direction , our engineer instruct
you by telephone or
skype face to face .
(3)If necessary , we will arrange our engineer to install pellet
line to your place .
but at an extra cost payable by the customer.We are always ready to
support you,if you need help.
10. Q:How about the clearance documents after shipment?
A :After shipment, we will deliver them to you by express.